FAQ - My Account

How do I create an account?

Simply add your items to your basket and proceed to checkout. If you're using a new email address, we'll send you a one-time verification code to log you in. Once you've entered the code, your account will be created automatically and you're ready to place your order. 

How do I view my order history or invoices?

Log in to your account and select "Orders". From there, you can view your complete order history and download invoices for your purchases.

How do I change my delivery or billing address?

Shipping addresses can be updated in your account or during checkout. You can also add new delivery addresses and save them for future orders, making checkout even quicker next time. 

I've forgotten my password. What should I do?

There's no need to remember a password. Our website uses passwordless login, so whenever you're asked to sign in, we'll send a one-time verification code to your email address. Simply enter the code to access your account securely. 

How do I change my account details?

Log in to your account and go to My Account. From there, you can update your personal information, email address, billing and delivery addresses, and other account details. Remember to save your changes before leaving the page.

If you need any assistance updating your account, please contact our Customer Service team on 01942 269837 and we'll be happy to help.

How do I delete my account?

If you would like to delete your account, please contact our Customer Service team. Once your request has been processed, your account and associated personal data will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please note that we may need to retain certain information where required for legal, tax, or accounting purposes.