FAQ - Returns & Refunds

Can I return an item if I've ordered the wrong part?

Yes. If you've ordered the wrong part, you can return it within 90 days of purchase under our 100% No Quibble Refund Guarantee.

To be eligible for a refund, the item must be returned in its original condition as supplied and must not have been fitted, used, or modified.

Please note that specially sourced products or non-standard quantities ordered specifically for you are excluded from our returns policy.

For full details, please see our Terms & Conditions, or contact our customer support team if you need any assistance on +44(0)1942 269837.

How do I return a faulty or damaged item?

If you've received a faulty or damaged item, please contact our customer support team as soon as possible. We'll be more than happy to arrange the return and work with you to resolve the issue as quickly as possible.

Please contact our customer support team on +44(0)1942 269837.

When will I receive my refund?

Once your return has been received and processed, your refund will be issued within 3–5 working days. Please note that it may take a little longer for the funds to appear in your account, depending on your payment provider.

Can I exchange an item?

Yes. If you've ordered the wrong item or need a different size or specification, you can exchange it within 90 days of purchase.

Returned items must be in their original condition as supplied and must not have been fitted, used, or modified. Please note that specially sourced products or non-standard quantities ordered specifically for you are excluded from our returns policy.

Please contact our customer support team on +44(0)1942 269837.